Frequently Asked Questions
You may browse our website and add items to your basket without creating an account, but to make any purchases, you need to create an account by providing an email address and creating a password. Once you’ve created an account, shopping with us will be so much easier and more fun!
Placing an order can be easily done either here on our website or by chatting with us on Whatsapp.
Shopping on our website is easy! Once you have found the product you want to buy, just follow the steps below:
- Click on ‘Buy Now’ to add this product to your cart
- Click on ‘VIEW CART and CHECKOUT’ in the pop up
- Click on ‘PROCEED TO CHECKOUT’
- Register an account or Login into your existing account by entering your Email and password
- Enter your shipping/billing information, ensuring your address is complete and accurate
- Choose your preferred payment option
- Click on ‘Confirm order’ to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details.
Need help placing an order?
Call our Customer Order Line – 09066701820
Operating Hours: Mon-Fri, 9am-5pm.
To place your order via Whatsapp:
- Please click here or add our Whatsapp line: 09066701820
- Send us a screenshot or saved photo of the item you want to buy
- Tell us your location and our customer service rep will take it from there.
- Whatsapp Operating Hours: Mon-Sat. 9am to 6pm.
We accept major debit cards on our platform, our CBN approved payment portal is totally secure with data encryption, SSL certificates, 24/7 monitoring and a myriad of other methods to keep you totally covered.
We also offer payment on delivery (within Lagos only) and bank transfer payment options. Kindly use your order number as a reference when making a bank transfer payment to us. Your order will be shipped as soon as the funds have cleared in our account.
Yes, we accept Payment on Delivery. However, we only accept payment on delivery for locations within Lagos only for now. We are working on making this service available for other locations in Nigeria.
We work very hard to ensure that you derive the utmost satisfaction from our products. All our products pass through thorough quality assurance checks before orders are shipped. In the unfortunate event that you have been sent a defaulted or a wrong item, kindly contact us within 48 hours of receipt and we will arrange for a pick up at no cost to you. Your item will be replaced and also delivered at no cost to you and in the event that the item is no longer available, a full cash refund will be effected.
Kindly note that Laptop Bags Nigeria does not offer cash refunds for wrong size selection. We however accept exchanges in this instance. Please note that customers are responsible for the delivery costs for all returns and exchanges, except in situations where the delivery fault was ours. Shipping Charges for Returns and exchanges are same as the delivery charge for that area as our courier partners regard this as a new delivery trip.
Cash Refunds will ONLY be granted if the wrong item was delivered, you were erroneously sent a defected item or as a result of any other fault of ours.
If you want to return an item for other reasons, we will exchange any product that you are not satisfied with if we are contacted within 24 hours and if returned in perfect condition (unused, unwashed, and with the tags still attached) or we give you an equivalent store credit to be used at any time. However, If assessed and the product does not meet up to our return requirement, the product may be returned to the sender and the store credit will not be issued.
For office pickup orders, we advise that you pick up your order within 24-48 hours to be liable for an exchange or store credit refund. We can keep items for pick up in our warehouse for up to 30 days but the exchange and return window of 24-48 hours still applies.
Please allow three working days for refunds to be processed. We do not accept refunds or exchanges on items that were bought on sale.
Returned items must be in unused and unwashed condition, accompanied with all original packaging. We will not accept returns or exchanges for items that have been found to be used or defective.
Kindly always read product descriptions and size guides as we reserve the right to deny returns or exchanges premised on failure to read provided information.
Delivery within Lagos costs between N1000 to N1500 depending on location.
Delivery to other states cost between N2000 to N3000.
Kindly note that Laptop Bags Nigeria does not offer cash refunds for wrong size selection. We however accept exchanges in this instance. Sizing exchanges must be requested within 24 to 48 hours of item receipt in order to be eligible. In the event that the item requested is no longer available in the requested size, customers may pick another item of similar value.
Please note that customers are responsible for the delivery costs for all sizing returns and exchanges as we will always state full sizing information in the product description of our items. Shipping Charges for returns and exchanges are same as the delivery charge for that area as our courier partners regard this as a new delivery trip.
Please contact us on 09066701820 to request an item exchange.
If your order has not been delivered within the timescales for your area, please contact us. Remember to include your order number within your message as this will help us speed up the search for your order.
We will send you a confirmation email once your order has been confirmed.
We may be able to cancel/change your order but we can only do this by telephone. You need to call us as soon as possible, after you have placed your order otherwise it may be too late.
Please call us on our hotline: 09066701820
Please note – If you do not contact us in time, your order will be dispatched and you will have to pay a return fee.
Kindly ensure that you or your representative who can receive your package on your behalf, will be available on your stipulated day of delivery. In the event that you will not be available, please inform us so that we can reschedule your delivery. Your delivery will be attempted one more time after our first try.
Yes it can. You parcel can be delivered to any location you specify when placing your order.
Our dispatch agent will call you before arriving at your location to inform you of your delivery.
We deliver to all locations in Nigeria.
Items may be picked up from our office in Lagos after purchase. Visits to our office are by appointment only. Kindly call us or send a Whatsapp message to arrange a pick-up appointment. You will not be charged any delivery fees when you opt for item pick up.
Yes, someone may receive your package in your behalf. Kindly include the receiver’s details in your order notes or contact us for this.
Kindly call us on 09066701820 as soon as possible, so that we can redirect our dispatch agents to your new location. Please note that changing your delivery location after your order has been dispatched may cause your expected delivery time to change and in some cases, may cause a change in your delivery cost.